Provide franchisees with an easy online portal to order products and supplies to keep their stores stocked.
Manage large orders with unique pricing and catalog lists by buyer type.
Make it easy for your dealers to place orders and re-orders, or get quotes for new items.
Sales have increased with existing customers being able to see all we have to offer. Zoey decreased the time we’re on the phone taking orders, registering new prospects and converting leads to customers. Zoey’s integration with NetSuite was an excellent choice for us.
Beth Gunderson
Director of Food Service
Door County Coffee & Tea Co.
We love working with Zoey! First of all, just being able to pick up the phone and call somebody when we have a question has been amazing. I’ve worked with other ecommerce platforms before, and you don’t get that.
Penelope Finnie
CEO
Egal Pads Inc.
We’ve done no ads or anything and still sales are up 45 percent since the launch of our Zoey website. It’s really phenomenal.
Joan Van Veen
VP of Marketing
Professional Medical Fulfillment
It came down to the functionality of our new site, how beautiful it was, and that’s why we ran with Zoey. And your support was so next to none. When I tell you, I wish every system had an eighth of what you have.
Frank T. Ricci Jr
President
Chewbarka
There have been two main benefits to using Zoey – internal efficiency, allowing us to grow without increasing manpower; and a better platform for our sales team.
Erik Lorenz
Chief Information Officer
ManaMed
We went back a lot of different times with [support], configured things a different way, so we could do a big demo for the rest of the team with a real site, with our products in there…We found Zoey in December; we signed on probably by the end of January. By the end of February, we had everything in there.
Becca Livingston
Business Intelligence Manager
Ninkasi Brewing Company
Being able to gauge demand is a helpful part of selling in volume. Zoey has the ability to accept orders for items that are coming soon or on back order, even if other items on the order are in stock. You can fulfill items that are already in inventory, and complete the order when the missing items arrive. In that way, you can be sure you don’t miss out on sales, as well as gauge how demand is for items not yet in inventory.
Many businesses work with vendors as their fulfillment partners and need to be able to route orders to them. Zoey offers split orders, a way of breaking down an order so that you can submit the right orders to the right vendors, with only orders with their products being sent to them. A split order allows each vendor to submit shipping updates and other order information back to the buyer, so they can track on their self-service login how each of the split orders is progressing.
There are a number of ways Zoey assists in speeding up fulfillment. One aspect is getting orders to fulfillment faster by having orders entered directly into the system, instead of being accepted in other forms (phone, email, fax, on paper) and manually transcribed into the system. Once in the system, Zoey offers a variety of abilities, such as Pick Lists and third-party integrations, that can make bulk processing and fulfillment of orders a reality. No matter how complex your organization’s warehousing, Zoey has a way to ensure you can move forward more efficiently.
If your inventory is primarily managed through another solution, you’ll want your Ecommerce inventory synced in real time. Zoey offers a variety of ways to do this, including:
There are a lot of Ecommerce solutions out there, including some that claim to support B2B businesses, but not all solutions are created equal. For one, do they support ordering in quantity increments that you ship in? If you need to sell by the case, and that requires quantity increments that equal a case,you’ll have lots of fulfillment and customer service issues if your Ecommerce solution doesn’t cleanly and clearly support that. Second, do they support shipment types that you utilize? If you ship via Frieght or LTL options, for example, be sure to confirm how they can work with those shipment types so you don’t get caught short when you need them.
Many businesses like to validate what they’re picking in real time against an order or batch of orders, which is where pick lists come in. While electronic solutions have their place, especially in locating and confirming the items being shipped, many businesses still incorporate a printed record to validate that they checked what’s in the shipment that went out to a buyer, offering some additional piece of mind.
Technology can replace existing methods of capturing orders, and in some cases facilitate orders taken in non-ideal ways through technology today. Instead of manually receiving orders by phone, email, pen and paper while in person, you can use a B2B Ecommerce platform built for your warehouse to thrive online. You can connect Ecommerce to other key systems, including inventory management solutions, especially if you’re managing a more complex business scenario. If you have fulfillment partners or a warehouse, they can be linked in as well, allowing a seamless flow from order placement to fulfillment to invoice management/payment.
Shopify is a popular Ecommerce platform, built primarily to support B2C use cases. Its app ecosystem allows for extending the platform in a variety of ways. That said, relying on a platform built for a different use case means more frequent frustrations and limitations that can constrain a business. A B2B-focused Ecommerce platform can help, not just with accounting and financing, but many other roles that can benefit from B2B-specific tools, such as marketing, sales and fulfillment.
Book a demo with our customer success team to help you find the best Ecommerce solution for your unique business. See how Zoey can help grow and expand your sales.