We regularly get customers inquiring about live chat options to include on their site. We're happy to report we've recently partnered with LiveChat to offer Zoey customers an option that's easy to set up and install. Many websites are finding live chat solutions such as LiveChat to be a strong addition, helping to answer customer questions and increase conversions.
LiveChat's main features and benefits include:
Real-time support: Real-time support is the key to customer engagement: 44% of online consumers say that having questions answered by a live person during an online purchase is one of the most important features a website can offer.
Help several customers at the same time: One chat agent is able to chat with 3-5 customers. It translates into lower costs of contact when compared to phone.
Targeted approach to sales: Thanks to LiveChat, you can trace your customers’ browsing habits and get to know them better. Also, you can see which page they are browsing and offer help choosing the right product. LiveChat helps to convert website visitors into customers and can increase the revenue even by 30%!
Reducing cart abandonment: There are several reasons for cart abandonment: struggling with complicated checkout process, concerns over security, unexpected delivery costs. In each scenario you can save the customers by simply chatting with them, giving them needed information or offering a discount.
Providing personalized experience: LiveChat provides a great customer engagement feature: chat invitations. It allows you to send time-based invitations for undecided shoppers. You can also nurture customers who reached a certain cart value to motivate them to make a purchase.
Sales integrations: LiveChat offers a bunch of useful, free integrations that can be used by small and medium businesses. These integrations can help you to manage your contacts via live chat, easily create email marketing campaigns or chat with your Facebook customers.
Be available around the clock: Even when you have a small live chat support team, you can still be available 24/7. Create your own chatbot and allow it to talk with your customers when your agents are not working.
Zoey is a powerful eCommerce solution for B2B and wholesale businesses. It also leverages B2C-type capabilities to empower merchants to let their customers self-serve common needs like reordering, order status and account maintenance. Zoey has many enterprise-grade B2B and wholesale capabilities built into its platform for easy establishment and growth of a B2B business.