UPS has made changes to its rate processing systems that has led to changes in how UPS integrates directly into Zoey. While Zoey has been able to implement changes that allow the UPS method to work for now, we recommend all customers that are using it to switch to the newer, more modern UPS XML method.
Zoey has historically offered two types of UPS Rates: UPS and UPS XML. UPS allowed anyone to look up rates without needing a UPS Username, Password or API Access Key. This method earlier today stopped working. Zoey was able to implement a workaround to get it to work again, but we recommend all stores using UPS directly within Zoey to make changes to avoid future issues.
We have updated the Zoey Interface to force everyone to UPS XML but if you do not have a Username, Password or API Access Key you will need to now input those values for UPS to work. If you have these values already entered, then UPS rates should continue to function. Users of third-party services like ShipperHQ are unaffected.
To ensure your settings are up to date, visit Setup -> Shipping -> UPS. You will need to make sure the following information is properly entered:
Your UPS username
Your UPS password
Your Access License Number (also called Access Key)
If you want to use Negotiated Rates, you will need to set that setting to YES and also enter your Shipper Number.
Click the button below for complete details on how to set up your UPS shipping rates directly into Zoey:
We apologize for any inconvenience this places on our customers.
Zoey is a powerful eCommerce solution for B2B and wholesale businesses. It also leverages B2C-type capabilities to empower merchants to let their customers self-serve common needs like reordering, order status and account maintenance. Zoey has many enterprise-grade B2B and wholesale capabilities built into its platform for easy establishment and growth of a B2B business.